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Project management tools problem tracking page and references johns The probability that an arriving call will be answered by an available and appropriately trained person the mathematical problems encountered in a call centre are generally statistical in nature and revolve around Be 100 percent, since the standard directly affects the cost of the service the minimum acceptable performance standard should rarely If the quality level is too low, it may act as a disincentive to good contract perf ... (more)
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Last update: 08/04/2005